You will receive a notification if a customer requests a refund. You can also see which orders have refund request by going to your orders list page. Here you will see the tag "Refund Request" in the "Paid Status column". If you'd like to search for all orders that have a refund request then select "Refund Request" under the payment filter.
- First, click on the notification to review the refund request or choose the order from the orders list.
- You will be directed to the customer's order where you can manage the refund
- Select “manage refund” on the orders page
- You can see all the details of the refund request including the item(s) requested, reason, and photos
- You can choose to “Reject” or “Manage” refund request
If you choose to “Manage” refund request:
- You can choose to refund for the item(s) requested or a custom amount
If you choose to “reject” the request:
- Please provide an explanation for why so the customer can understand
If the customer thinks they still should receive a refund after the rejection, Navore will review the case.
All cases where the item(s) are missing will be refunded and the amount will be deducted from your account.
Don’t worry, if a customer requests a refund because of small imperfections (holes in lettuce, sunburnt product, etc..), they will not be refunded.
Each Producer must respond to any refund request or other dispute brought by a Purchaser within one (1) week of such request. Failure to respond within such period will result in an automatic refund to the Purchaser.
You can view past refunds by going to the order where the refund occurred.
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