As a Producer you agree to stand behind each of your Products and provide Purchasers with a reasonable refund (whether full or partial, based on the applicable circumstances) where your Products are not as advertised, damaged, spoiled, or not delivered in a timely manner. Each Producer must respond to any refund request or other dispute brought by a Purchaser within one (1) week of such request. Failure to respond within such period will result in an automatic refund to the Purchaser. Navore reserves the right to revoke a Producer’s access to the Website and to the Service, and to terminate the licenses provided to a Producer hereunder, if it feels, in its sole discretion, that Producer is not handling return and refund requests in a reasonable manner. Customers are not refunded for Navore Fees or Service Fees.
Navore knows refunds can be tricky, especially with local products, so we leave refunds up to the producer's discretion.
- Refunds can be sent to a customer from the order details screen.
- If a customer requests a refund, producers will be notified and they can be managed through the order details screen. For more information on managing refunds, go to the "How do Refunds Work?" article.
Options: Manage or Reject
- Manage a refund request to accept a refund request or to partially refund the requested amount.
- Please provide an explanation for a refund rejection
If the customer believes they still should receive a refund after the rejection, Navore will review the case. All cases where items are missing, rotten, damaged, or do not meet Navore's quality standards will be refunded and the amount will be deducted from the producer's account. If a customer requests a refund because of small imperfections (holes in lettuce, sunburnt product, etc.), they will not be refunded.
All refunds will be tracked by Navore. If we discover a customer or producer misusing our refund policy they may be suspended or removed from Navore. Producers will be contacted to assess the situation before the suspension.
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